Refund policy

Rivertown Creation Return Policy

At Rivertown Creation, we take pride in offering unique trinkets, engraved treasures, and personalized items crafted just for you. We want you to feel confident in every purchase, so we’ve outlined our return policy clearly below:

✅ Eligible Returns

• Items that are unopened, unused, and still in their original packaging (including tags, boxes, and accessories) may be returned within 30 days of purchase.

• Proof of purchase (receipt or order confirmation) is required for all returns.

🚫 Non-Returnable Items

• Engraved, customized, or personalized products are nonrefundable. These items are made specifically for you and cannot be resold.

• Any item that shows signs of use, damage, or missing packaging will not be accepted.

📦 How to Return

• Please contact us before sending back your item to ensure it meets the eligibility requirements.

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

💳 Refunds

• Approved returns will be refunded to the original payment method within 7–10 business days after inspection.

• Shipping fees are nonrefundable.